The Holistic Hut takes your privacy very seriously and is committed to the protection of any personal information submitted through this website.  

This Privacy Policy sets out how The Holistic Hut (“we/us”) use the personal information that we collect from you on this website and during any sessions.
Please be assured we are committed to safeguarding your privacy.  Once you choose to provide us with the personal information required to subscribe to our services, or provide the personal information required for a session to commence, or for us to send you further information about us and our services.  But please be assured that it will only be used in accordance with this Privacy Policy, and you can opt out at any time.

1. Your consent
By entering your personal details on this website either to express an interest in our services or providing information to us, you are consenting to us collecting and using the personal information you provide in accordance with this Privacy Policy.  
Should we change or update this Privacy Policy for any reason, the changes will be posted here so that you are always kept informed of how we collect and use your personal information.

2. How and what do we collect?
We may collect your name, address, postcode, telephone number, email address and other personal information, if required, to enable us to provide you with our services or information about our services.  The information is collected when you visit us and request us to provide you with information about our services by filling out the contact form.

2.1   Website visitors
When someone visits standard internet log information is collected along with details of visitor behaviour patterns.  This is to help identify the number of visitors to the various parts of the site.  This information is collected in a way which does not identify anyone.  We will not associate any data gathered from this site with any personally identifying information from any source.

2.2   Cookies
These are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.  Google Analytics stores IP address anonamously on its servers in the US, and neither us or Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
Cookie Control: When you click “I’m happy with this…” on the Cookie Control user interface, a cookie is set in order to remember your preference.
These cookies are set only after the user has given consent to us to use cookies.

3. What do we do with your personal information?
If you provide us with your contact details to express an interest in our services we will store and use your personal details to provide you with the information you have requested and NEVER onto a third party, other than for storage or security purposes.  Where you have chosen to use our services, we require your personal information primarily for administration purposes.  
If you provide us with details of bank accounts in order to make payments to us, any such information will only be used by us for the specific purpose it was provided.

In particular, we will use and store your personal information:

     3.1   For our own internal record keeping;

     3.2   To let you know about functionality changes to this website or changes to
            our terms and conditions of use; and

     3.3   Periodically, to send you information (that includes; post and email) about
our services and products, unless you have advised us not to either when
providing us with your personal information initially, or subsequently.

4. How do we protect your personal information?
We have strict security procedures in place covering the storage and disclosure of your personal information in order to prevent unauthorised access and to comply with the Data Protection Act 1998.

5. How long do we store your personal information?
We do not store or process any information on you when it is no longer required by us, or if you have informed us that you do not want us to store or process such information which you may do at any time, unless as a user of our services, it is necessary for us to store or process such information to provide the services to you.

6. What if you think we have incorrect information or you would like a copy of   
    the information we hold about you?
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10. If you would like a copy of the information held on you please contact us.

Terms and conditions for the supply of goods through a website
The Holistic Hut to Consumer

1 The contract between us
We/us [The Holistic Hut] must receive payment of the whole of the price for the goods that you order before your order can be accepted.  Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.  Our acceptance of your order brings into existence a legally binding contract between us.
2 Price
2.1 The prices payable for goods that you order are as set out in our website.

2.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. 

3 Right for you to cancel your contract and returns
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh day from the date you place your order.  You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

3.2 To cancel your contract you must notify us in writing. Email notification will not be accepted.

3.3 If you have received the goods before you cancel your contract then unless, under clause 3.2, you do not have a right to cancel you must send the goods back to our contact address at your own cost and risk.  If you cancel your contract but we have already processed the goods for delivery you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 60 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you.  If you do not return the goods delivered to you or do not pay the costs of delivery, no credit will be due.

3.6 The goods remain your property and responsibility until such time as we sign an acceptance of receipt of the return delivery of the goods. All goods returned must be accompanied by written letter clearly stating the order number provided to you at point of sale and sent by a secure signed for postal delivery service, such as Royal Mail Special Delivery. All costs of returning the goods is your responsibility.

4 Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 we have insufficient stock to deliver the goods you have ordered;

4.1.2 we do not deliver to your area; or

4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers6.

4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.  We will not be obliged to offer any additional compensation for disappointment suffered.

5 Delivery of goods to you
5.1 We will endeavour to deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

5.2 Subject to clause 5.4 below, delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

5.3 You will become the owner of the goods you have ordered when they have been delivered to you.  Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

5.4 Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.

6 Liability
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 45 days of the date of your order of the goods in question.

6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:

6.2.1 to make good any shortage or non-delivery;

6.2.2 to replace or repair any goods that are damaged or defective; or

6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2(c) above.

6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  Certain national laws may prohibit the importation or exportation of certain of our goods to you.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7 Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address (Email to obtain) and all notices from us to you will be displayed on our website from to time.
8 Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
9 Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
10 Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
11 Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12 Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
13 Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.  Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us.  Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
14 General disclaimer of liability for content
14.1 The Holistic Hut is providing this site on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties.  In addition, The Holistic Hut makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site.  The information contained in this site may contain technical inaccuracies or typographical errors.  All liability of The Holistic Hut howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

14.2 Neither The Holistic Hut nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site.  This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

14.3 Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit The Holistic Hut’s liability to you for death or personal injury resulting from our negligence or that of our employees or agents.
15 General intellectual property disclaimer
We are the proprietor/non exclusive licensee of the ... trade mark and get-up in United Kingdom.  All other trade marks, brand names, product names and titles and copyrights used in this site are trade marks, brand names, product names or copyrights of their respective holders.  No permission is given by The Holistic Hut in respect of the use of any of them and such use may constitute an infringement of the holder’s rights.

Terms and conditions Gift Vouchers

  • Gift vouchers are valid for 6 months from date of purchase
  • The expiry date is written on the reverse of the voucher for your convenience.
  • Vouchers cannot be refunded or exchanged for cash or other vouchers. If your voucher is for a specific treatment you may change it for a different treatment to the value of your voucher.
  • The gift voucher can only be redeemed at The Holistic Hut and must be presented on arrival and before the treatment commences.
  • Gift vouchers can be exchanged for services of a higher price than the face value of the voucher on payment of the difference.
  • If the full value of the gift voucher is not used, change for the unused portion cannot be given in cash.